Virtual Kiosk Concept
An internship project concept for a virtual kiosk giving citizens digital access to government services — Figma wireframes through Android Studio prototyping.
Technology stack
- Figma
- Android Studio
- Java
- Interface design
My role
Contributed to the concept as an intern within a team at the Ministry of Digital Transformation — this was internship team work, not an independent personal project. I assisted with Figma wireframes and Android Studio prototyping.
Key features
- Figma wireframes mapping the citizen-facing service flows
- Android Studio prototype of the kiosk interface
- Interface planning for digital access to government services
- Designed for accessibility to non-technical users
Overview
During my internship at the Ministry of Digital Transformation, I contributed to a virtual kiosk concept: a touch-first interface intended to give citizens access to digital government services from physical kiosk locations. My contribution was made as part of an internship team — the concept, direction and ownership belong to the Ministry.
The problem
Not every citizen has reliable internet access or comfort with government web portals. Physical kiosks running a purpose-built, simplified interface can bridge that gap — but only if the interface is genuinely simpler than the websites it replaces.
My role
As an intern I assisted the team with:
- Figma wireframes for citizen-facing service flows
- Android Studio prototyping of the kiosk interface
- Interface planning discussions around service access
Decisions and trade-offs
- Wireframes before code: iterating in Figma was far cheaper than iterating in Android Studio, so screens were only prototyped once flows were agreed.
- Kiosk-first constraints: large tap targets, minimal text entry and linear flows shaped every screen — assumptions that hold for kiosks but not general mobile apps.
Lessons learned
This project taught me how much design work happens before any code: understanding the service, mapping the workflow, and testing whether a person with no context can complete a task. It was also my first experience contributing within a government team’s review and approval process.
Status
This remains a concept/prototype from the internship period. There is no public repository or demo, as the work belongs to the Ministry of Digital Transformation.
Technical challenges
- Designing flows simple enough for citizens with any level of digital literacy
- Translating service workflows into clear screen-by-screen wireframes
- Working within the constraints and review processes of a government project
What I learned
- How service design differs from app design — the workflow comes first
- Prototyping fidelity — knowing when wireframes beat working code
- Collaborating within a government team environment